Dubai eGovernment calls upon customers to voice their opinions on ICT usage & government online services
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Call aimed at delivering better government services in future
Dubai eGovernment has launched an online customer survey on Dubai.ae to measure customers ICT usage for completing their transactions with local government departments and gauge their satisfaction with government online services.
The survey, which is exclusively targeted at Dubai based citizens and residents, calls upon university students, working professionals, home-makers and retirees to ensure their opinion counts most for future planning and delivery of newer online services for the Emirate of Dubai.
Commenting on the survey, H.E. Ahmed Bin Humaidan, Director General of Dubai eGovernment Department, said: This survey is in line with the directives of H.H. Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President & Prime Minister & Ruler of Dubai, for an integrated and transparent government that meets the needs of citizens, residents and businesses in Dubai. It also aligns with our Customer Comes First strategy which ensures that we listen carefully to what our customer wants, before we engage and act upon their responses to deliver new customer-focused government services. We assure our customers that their opinions are extremely valuable to us and their responses will be used for statistical and analysis purposes in an anonymous manner.
The customer surveys which can be accessed from either the top or bottom banner of Dubai.ae the official portal of Dubai government; or from www.deg.gov.ae the corporate website of Dubai eGovernment Department; can be undertaken completely online in either English or Arabic with separate surveys targeted at Dubai based university students, working professionals and home-makers/retirees in Dubai.
The first part of the survey measures the customers ICT skills, access to the Internet, opinion on cost and quality of internet access. The second part measures personal and business usage of the internet to gauge popularity and usage of social networking, online banking, online tickets & travel, online educational courses, online job search, and company usage of the internet for government services, while the final part of the survey measures most used government services online, reasons for usage/non-usage of government services and concludes with an open text area for customers to give their suggestions and feedback on how Dubai eGovernment can improve its online services.
Dubai eGovernment will continue to align its policies in line with its Customer Comes First strategy and other than regular customer surveys intends to use social networking tools to ensure it always listens and responds effectively to the voices of its citizens, residents, business community and visitors.